I commend Mr. Glass for his excellent communications skills. Even a novice can understand his succinct, first-person narrative writing style. He succeeds in simplifying the very complex process surrounding tort claims. He provides insight into evaluating grounds for same and realistic expectations for judgment award amounts. He "tells it like it is," and is "right on" in his portrayal of what extremes insurance company attorneys will go to in efforts to ensure plaintiffs remain intimidated to the point of questioning their decision to pursue the litigation. Mr. Glass wisely provides in advance of consultation pertinent information to potential clients to assure each understands what to expect and the importance of saving mutually both time and efforts.

Judith, Fairfax County