Ben was extremely responsive and very practical in his advice. I was having difficulty dealing with a car rental company who was the responsible for damage to my car resulting from an accident. Ben quickly cut to the heart of the matter, provided useful advice, and explained his reasoning in a way a non-lawyer could understand. And, it was obvious he was objectively (and patiently) pointing me towards the best course of action for me. He stayed with me until all of my questions were answered and until I fully understood this course of action. I have dealt with lawyers in the past who seemed like they were trying to get to the "end" as quickly as possible or were pushing towards an outcome that would be most beneficial to them. Not Ben. It was obvious his sole intent was to protect my best interests. Thanks Ben!Dan P.