Learn what to keep in mind when talking with an insurance adjuster

Most of the time, the number one reason people end up calling an attorney after an accident is because the insurance adjuster they were talking with insulted them. Even if the adjuster isn’t particularly pleasant, you should always take the high road. The fact remains that human beings respond better to other human beings they like. The insurance adjuster you are talking to is no different. Think of it this way, how would you feel if you were in their shoes?

When you do get contacted by the insurance adjuster, whether it’s by phone, mail or in person, the insurance adjuster will ask for a few things from you:

  1. A recorded statement
  2. Signed authorization to obtain medical records
  3. Signed authorization to obtain your work records

Keep in mind you should remember a few things when you have a conversation with an insurance adjuster. Generally, try to be polite and professional, even if the insurance adjuster is not. The thing to remember is that an insurance adjuster has a ton of paper work; they have hundreds of files on their desk and they will most likely be short-tempered, demeaning or insulting.

If you would like more information on speaking to insurance adjusters, download a FREE copy of our book Five Deadly Sins that Can Wreck Your Injury Claim. You can also contact BenGlassLaw at (703)584-7277 to speak to one of our trained staff members.

Ben Glass
Ben Glass is a nationally recognized Virginia injury, medical malpractice, and long-term disability attorney