We recently represented a couple who sought infertility benefits from Blue Cross. They thought that they were being treated unfairly by the big insurance company. The Blue Cross policy provided for infertility benefits under certain circumstances. One reading of the policy required the couple to demonstrate a five year history of infertility before benefits would be paid. We convinced the insurance company that their policy was ambiguous as a matter of law. Under general insurance law, if an insurance policy is ambiguous, it must be read in the manner most favorable to the customer. We convinced Blue Cross that they would lose in court and they promptly granted the benefits. A careful reading of the insurance contract by an experienced attorney is important in assessing any dispute with an insurance company.