Dropbox Mandatory Arbitration Does Not Violate Anyone's Rights

Yesterday I received this email from the American Association for Justice. The subject of the email was "Do Not Let DropBox Drop Your Rights". I am a member but I disagree with their position here.

Recently, Dropbox announced that it’s changing its terms of service by adding a forced arbitration clause, a ban on consumers joining together in class actions and other offensive policy changes — a serious blow for its customers.

Don’t stand by while corporations deny consumer rights and evade accountability.

This is silly. DropBox is a private organization. If you like their service you voluntarily purchase it. If you don't like their service (or their terms of service) then you cancel.

The must fundamental right we have is the right to voluntarily decide who you will and will not do business with. That is the right of contract.

When a corporation says "if you buy from us you must agree to arbitrate your disputes with us" you are free to act based on what your own judgment tells you to do.

DropBox is not taking away consitutional rights - it is setting the terms of engagement.

If you don't like what DropBox is doing you are free to:

  1. Switch companies
  2. Have no company store your online information
  3. Try to pursuade DropBox to change it's policies.
  4. Start your own company.

What do you think?


Ben Glass
Ben Glass is a nationally recognized Virginia injury, medical malpractice, and long-term disability attorney
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