Olivia Adubofour, Client Care Specialist

Olivia Adubofour

Olivia Adubofour

  • Client Care Specialist
  • BenGlassLaw
  • 3998 Fair Ridge Drive Ste 250 Fairfax, VA 22033
  • (703) 584-7277

The team at BenGlassLaw is growing, and we’re always excited to welcome new people into our family. Olivia Adubofour is on the front lines answering the phone and helping people make the best decision they possibly can. Olivia took some time out of her busy day to speak to us about her journey to BenGlassLaw. Special thanks to Olivia for letting our newsletter readers get to know her better!

I grew up in Virginia, and I’ve lived here my whole life, which I love! My parents are native Ghanaians. I’ve never been back there, but I’m involved in the culture, and I do speak Twi, which is the language in Ghana. It helps me and my siblings stay connected to the culture, which is important. When my parents came to America, my dad worked two or three jobs just to make ends meet. My parents really sacrificed for us to have the best opportunity possible.

I’ve got three siblings and three half siblings. We have a really large family and holidays are great because everyone comes together. I’ve got a total of 7 nieces and nephews combined! Now that we’re older, my siblings are really my best friends.

I went to CNU (Christopher Newport University). I started pre-med, but I sort of had an “ah-ha” moment where I realized I had a chance to follow what really interests me. I changed to political science, which I love, and it turned out to be a better fit for me. It was probably the best thing I did because it landed me here at BenGlassLaw! The law gives you exposure to so many different things.

I think it’s great to be the first person that people talk to when they’re trying to get a gist of what our firm does and what we’re about. Sometimes you get that raw emotion if they were just in a car accident or are frustrated that they’ve been dealing with a disability for a very long time and are at their last straw.

I never take anything personally. I keep a balance. I try to remain patient with everyone and stay empathetic and understanding that they’re going through a tough time. I help connect them to who they need to speak to, setup a consultation, or really just get the ball rolling on getting their issue resolved. I really do enjoy it!

People seem really appreciative of having me be there to listen, while still offering advice. Even if I have to refer someone or we can’t help them, they still really appreciate it that I hear them out.

The best part of working here is being able to interact with everyone, including Ben. Everyone has been super-duper patient as they’ve trained me and prepared me. I applied to one law firm where I could literally hear people screaming at each other in the back! Coming here and realizing it’s not a typical law firm was a huge relief. I love the work that I do, even if it can get hectic. Everyone here is so helpful. The environment is all about cooperation, not hostility.

Outside of work, I blog for a social media group called African Girls Killin’ It. They’re all about fashion and African culture, not just West African. I love to keep up with Ghanaian dishes. Sometimes for lunch I’ll bring in leftover fufu.

I like to watch movies. I enjoy reading. I enjoy listening to podcasts and TED talks. I’m really involved in my church. More than anything, I love spending time with my family. I’ll find any excuse to go get dinner with one of them - or all of them!

Special thanks again to Olivia for taking time out of her day to let us get to know her better. If you ever call the firm, her voice is likely the first one you’ll hear!